Response from the ownera year ago
Thank you for your feedback and we are sorry for your frustration in dealing …Mr., Davidovich,
Thank you for your feedback and we are sorry for your frustration in dealing with your roof leak. We did install a new roof on your townhouse in 2011 and it is covered by our 10 Year Labor Warranty as stated on the Project Contract you signed before the work was stated. The plywood decking that buckled was installed when your townhouse was built by your builder. We did not install that as part of our work in 2011, we only removed the old roofing material and installed new roofing material(shingles), those materials have a separate warranty from the manufacturer and we cover the labor portion if the shingles were installed incorrectly, which they were not.
We offered to remove all shingles and replace the decking that buckled and re-shingle that area at our cost in efforts to do the right thing and help you as a customer of ours. The delay in the repair being completed the next day was because we received an email from you after we gave you the quote for $450, questioning why that was not covered under the labor warranty. We were simply trying to verify you still wanted us to complete the repair at cost, as we quoted.
We hope this explains what our Labor Warranty covers and why the buckled decking was not covered under that Warranty. Thank you again for your feedback and we are sorry you are unhappy with the outcome.
David Muller Sr., the owner, also called you directly once we received notice of your review, in attempts to resolve this issue, he left you a voicemail. Please feel free to call him directly on his cell phone at (847) 514-3008.